“We”, “us” and “I” means Hart Jewellery.
“Website” means the website of www.hartjewellery.co.uk
“You” and “Your” means the person using the Website whether as a guest or as a registered user.
“Bespoke Jewellery” and “Hand made Jewellery” means any item of jewellery that is created by us in accordance with your specifications. This includes but is not limited to items with customised design, metals stones or engravings.
All copyright, trademarks and intellectual property rights in all materials or content contained in the Website are owned or licensed by us (unless otherwise specified) or are the property of a third parties offering goods for sale or posting details through this Website.
Except as specifically authorised below, you may not do any of the following without obtaining our prior written consent:
- 1. Reproduce, copy, distribute, republish, display, post, transmit, create or commercially exploit derivative works of any part of the Website. Prohibition applies to, but is not limited, to text, graphics, animations, photographs, pictures, data, images, audio and video clips available from this Website;
- 2. Downloads, edit, use or reproduce any content contained within the Website for the purpose of advertising, promoting, endorsing or implying any connection with you or a third party;
- 3. Utilise any data mining, robots or similar data gathering/extraction tools to extract for re-utilisation, or publish or creating your own database that features substantial parts of this Website.
By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us will result in a binding contract.
Pricing and Payments
Prices are checked regularly. However, if we find the price has changed or that there has been a pricing error when we receive your order we will contact you and ask if you wish to proceed at the correct price.
All jewellery is despatched from our workshop usually via Royal Mail Special delivery up to a value of £2000. In the instance where your order total is greater than £2000 then we shall despatch the item via courier service, or you can pick up from us at our business premises by prior appointment.
All payments must be made at the time of the order. Payments for your order must be made by credit or debit card. We accept payment with Visa and MasterCard. If we are unable to accept your order for any reason then we will, at our option, either not debit your credit card or refund any money paid by you in respect of that order. We will not dispatch your order until we receive payment in full.
For payment by card, all credit and debit cardholders and bank/building society account holders respectively may be subject to authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of your order as a result.
By providing the relevant information to us, you specifically authorise us to obtain information about you from third parties from time to time, including but not limited to your name, address, telephone number, debit or credit reports, to authenticate your identity and delivery address for the order, validate your payment card and authorisations for your payments for your order.
Please note orders will only be despatched once we have authorisation from your payment card issuer. We will aim to inform you as soon as possible if there is a issue with the payment authorisation process or a validation checks, your delivery may be delayed as a result.
We do not accept your order and in particular, we will not accept your order if:
- 1. We do not have the goods in stock/the goods in stock appear to be damaged;
- 2. Your payment is not authorised;
- 3. There is an error on our Website regarding the price or other details of the goods.
We will contact you as soon as practicable (by email or phone) in each of the above circumstances to discuss your options. We reserve the right to refuse any order.
Your right to cancel
If you choose to cancel then you must return your order to us at your cost and risk and we advise that the item/s from your order are adequately insured during there return journey. You must ensure that you take reasonable care of the item/s and that they are returned to us within seven working days from the date of notification of their intended return. All postage charges are non refundable.
For any order consisting of “Bespoke Jewellery” (“Bespoke Jewellery” means any item of jewellery that is created by us in accordance with your specifications. This includes but is not limited to items with customised design, metal, stones or engravings) your right to cancel is revoked. Any subsequent returns, refunds, credits or exchanges shall be at the discretion of Hart Jewellery where all decisions are final.
Where you paid for an order by payment card, refunds will be made by re-crediting your pay card account from which the money was originally debited.
All refunds will be made within 30 working days either (where Products have not been delivered to you at the delivery address you have requested within 30 working days of your order) of our confirmation by email to you that your order has been cancelled; or (where Products have been delivered to you) of our receipt of the Product you have returned to us.
All orders for Hart Jewellery received before 11am on a working day shall be dispatched the same day providing the order is accepted, available and does not include a “Bespoke Jewellery” (Please allow 14 working days for delivery of “Bespoke Jewellery” items subject to confirmation) item.
All delivery from Hart Jewellery with a value above £300 or higher are free of charge in the UK.
All delivery from Hart Jewellery under £300 are charged at Royal Mail Next Day Special Delivery charges. The cost of this service is £10.
Head office address
10 Greville Street,
020 7430 0118